FAQ

Frequently Asked Questions (FAQ)

1. What types of jewellery do you sell?

At Jewellery Punch, we offer a wide range of jewellery, including necklaces, earrings, bracelets, rings, and custom pieces. Our collection features materials like 18K gold-plated stainless steel, sterling silver, and cubic zirconia, ensuring a variety of styles for every occasion.

2. How can I place an order?

To place an order, simply browse our online store, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout and provide your shipping and payment details. You will receive a confirmation email once your order is successfully placed.

3. What payment methods do you accept?

We accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

4. How is shipping handled for online orders?

We offer shipping to Europe and most international destinations. Orders typically ship within 3-5 business days, and you will receive tracking information once your order has shipped. Please check our Shipping Policy for detailed shipping rates and times.

5. What is your return policy?

At Jewellery Punch, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return unused items within 15 days of receipt for a full refund or exchange. Items must be unworn and undamaged with original labels attached. Please refer to our Returns Policy for more details on the return process.

6. How should I care for my jewellery?

To maintain the beauty of your jewellery, avoid exposing it to harsh chemicals, remove it before showering or swimming, and store it in a cool, dry place. For specific care instructions for different materials, please check our Care Instructions section on the website.

7. How do I find my ring size?

To find your ring size, you can use our Ring Size Guide available on the website. You can measure your existing rings or use a printable sizing chart to ensure an accurate fit. If you need further assistance, feel free to reach out to our customer service.

8. What if my jewellery arrives damaged or defective?

If your jewellery arrives damaged or defective, please contact our customer service team at carol@jewellerypunch.com within 5 days of receipt with a description and photos of the issue. We will assist you in resolving the problem, whether through a replacement or a refund.

9. Can I track my order?

Yes! Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on our website or the carrier's website.

10. How can I contact customer service?

If you have any questions or need assistance, you can contact our customer service team via email at carol@jewellerypunch.com or through our contact form on the website.